Refund policy

At Zendra Light we want you to feel confident about your purchase. If you are not fully
satisfied, we offer a clear and straightforward return and refund process.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
Items must be unused, in original condition, and returned with original packaging, tags, and accessories.
Restocking fee: $0. We do not charge restocking fees.
Return Policy Overview
Return window: 30 days from delivery.
Condition: Unused, original condition, original packaging.
Support: Our team will assist you through the return process.
Restocking fee: No fee charged.
Return Shipping Costs
Defective or incorrect products: No cost to the customer.
Customer remorse (change of mind): Customer is responsible for return shipping costs. Original shipping fees are non-refundable.
How to Return an Item
Step 1: Contact us by email at info@zendralight.com with your order number and reason for return.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: All returns should be sent to our warehouse address: Tv. Arambipe, 71 - Irajá, Rio de Janeiro - RJ, 21361-300, Brazil
Refund Process
Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days, depending on your
payment provider.
Exchanges
If you wish to exchange an item for a different size, color, or product, contact us at info@zendralight.com

Contact Information

Store Name: Zendra Light
Company Name: RESA Enterprises LLC
Company Number: 301473487
Company Address: 1110 G St, Scott, LA 70583, USA

Warehouse Address: Tv. Arambipe, 71 - Irajá, Rio de Janeiro - RJ, 21361-300, Brazil

Email: info@zendralight.com

Phone Number: + 1 857 7587183

Customer Service Hours

Monday to Friday, 9:00 AM – 6:00 PM (GMT-5).

Saturday and Sunday: Closed.

We aim to respond to all inquiries within 24 hours.