{"product_id":"shipping-protection","title":"Ultimate Protection (Lifetime Warranty + Shipping Protection)","description":"\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e1. Insurance Coverage\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eYour delivery is covered for damage, theft, or loss during transit. To file a claim, please provide the following documentation:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProof of damage\u003c\/span\u003e\u003cspan\u003e (e.g., photos of the damaged item and packaging)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProof of theft\u003c\/span\u003e\u003cspan\u003e (e.g., police or incident report)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eProof of loss\u003c\/span\u003e\u003cspan\u003e (e.g., tracking information showing non-delivery)\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOrder confirmation\u003c\/span\u003e\u003cspan\u003e or receipt\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eImportant Note\u003c\/span\u003e\u003cspan\u003e:\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eThis coverage does not apply to orders marked as delivered. For lost or stolen items, please file a claim directly with the last-mile courier responsible for the delivery.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e2. Lifetime Warranty\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe warranty applies only to customers with an active continuous rewards subscription. For customers without a subscription, claims can only be made within \u003c\/span\u003e\u003cspan\u003e30 days from the date of delivery\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe warranty covers defects related to the appearance (cosmetic) or functionality (mechanical) of the item, provided the damage is not caused by improper use or normal wear and tear. \u003c\/span\u003e\u003cspan\u003eNormal wear and tear\u003c\/span\u003e\u003cspan\u003e includes gradual damage from regular use, such as scuffs or fading.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eExclusions\/Exceptions\u003c\/span\u003e\u003cspan\u003e:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage caused by misuse, neglect, improper handling, or unauthorized repairs is not covered.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\" aria-level=\"1\"\u003e\n\u003cp dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eClaims for damage due to normal wear and tear will not be accepted.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e3. Faster Shipping\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eChoose our faster shipping option for expedited delivery. Please note that we do not have direct control over courier operations. Any delays caused by the courier are beyond our control.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eImportant Note\u003c\/span\u003e\u003cspan\u003e:\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eIf you experience a delay, we will investigate the issue and may offer compensation at our discretion, depending on the circumstances.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e4. Skip the Queue \u0026amp; Priority Handling\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBy selecting priority processing, your order will be handled and shipped faster, bypassing standard queues.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e5. Customer Support Contact\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf you need assistance or have questions about the claims process, please contact our customer support team. Please refer to the contact information on the website.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003e6. Claims Timeframe\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe aim to process all claims within \u003c\/span\u003e\u003cspan\u003e3 business days\u003c\/span\u003e\u003cspan\u003e. You will receive an update once your claim has been reviewed. If additional documentation is required, we will notify you promptly.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e7. Proof Requirements for Claims\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePlease ensure that all submitted documentation is clear and legible. Claims without adequate proof may be delayed or denied. We will inform you if any further information is needed to process your claim.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e8. Refund Process\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf your claim is approved and a refund is issued, the funds will be credited back to the original payment method within \u003c\/span\u003e\u003cspan\u003e5 business days\u003c\/span\u003e\u003cspan\u003e. Please note that processing times may vary based on your payment provider.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e9. Disclaimers and Limitations of Liability\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eWe reserve the right to decline any claim that does not meet our terms and conditions or lacks sufficient evidence. In such cases, we will notify you of the decision.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eLimitations\u003c\/span\u003e\u003cspan\u003e:\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003eOur liability is limited to the value of the item purchased. We do not accept liability for any consequential or indirect damages arising from the use of the item or issues with the delivery process.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003e10. Jurisdiction\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThese terms and conditions are governed by the laws of the United States. Any disputes will be resolved under the jurisdiction of the United States.\u003c\/span\u003e\u003cb id=\"docs-internal-guid-ab5cf526-7fff-390f-5878-6373f305fc84\"\u003e\u003c\/b\u003e\u003c\/p\u003e","brand":"Belro","offers":[{"title":"Default Title","offer_id":45487041216691,"sku":"SI001","price":11.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0647\/4363\/7171\/files\/download_21.png?v=1777762210","url":"https:\/\/www.zendralight.com\/products\/shipping-protection","provider":"Zendra Light","version":"1.0","type":"link"}